CO-227Contractual ObligationCoordination of Benefits
CO-227 Denial Code: Information requested from patient not provided
Information requested from the patient/insured (e.g., COB questionnaire, accident details) was not provided or was insufficient.
Why CO-227 happens
- ●Patient ignored a COB/accident questionnaire from their plan
How to fix a CO-227 denial
- 1
Contact the patient and have them respond to the payer
- 2
Resubmit or request reprocessing once the payer updates the file
How to prevent it
Warn patients about payer questionnaires; follow up on these denials fast — they're usually easy money.
Drowning in CO-227 denials?
OakClaim works every denial within 48 hours and builds prevention rules so they stop recurring.