CO-224Contractual ObligationEligibility
CO-224 Denial Code: Identity theft — verification required
The patient's identity was compromised; the payer requires identity verification before processing this and future claims.
Why CO-224 happens
- ●Payer flagged the member record for identity theft
How to fix a CO-224 denial
- 1
Have the patient complete the payer's identity-verification process; resubmit after clearance
How to prevent it
Photo-ID verification at registration protects both patient and practice.
Drowning in CO-224 denials?
OakClaim works every denial within 48 hours and builds prevention rules so they stop recurring.